If tourists have problems whilst abroad that they find they cannot rectify themselves, one of their options may be to call the British Embassy in the country that they are staying in. There are various reasons to contact the Embassy, for example if you are in hospital and not receiving the amount of care that is appropriate, or if it is found that no other public bodies are able to deal with the case.
There are various things that the embassy will do to help British citizens in trouble abroad. After they have been contacted, they will make direct contact with the person who is in trouble with twenty four hours. They will assist with, liaise with, and sometimes be about to sort out any insurance claims that have arisen, so that this extra stress is taken off the citizen. They will also contact friends and family in the United Kingdom, inform them of the incident that has occurred and keep them up to date with what is going on. They will also endeavour to visit the person who needs their help within forty eight hours, however, this may only be possible if the Embassy is in the city in which the citizen is residing. It is also unlikely that a British Embassy representative will be able to visit individual people in the case of a natural disaster or humanitarian crisis, as there will obviously be far too many people in danger to see each individually.
It must be remembered that the British Embassy is a government organisation, and must only be contacted in an absolute emergency. It is likely that the police or other public services in the country may be better suited to deal with the problem that is being faced, and in the case of incidents they should always be contacted first. The Embassy should not be contacted with regards to holiday complaints, as these would be better directed to a tour operator.
If you have a holiday complaint try contacting holidayclaims as they can give you advice on how to proceed forward with your complaint.
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