Updated 17 May 2020

World Travel Holdings Co-Chairman and Co-CEO Brad Tolkin
  1. Former Employee – Customer Care Representative 

    Recommends

    Neutral Outlook

    I worked at World Travel Holdings full-time for less than a year

    Pros

    Work from home, great training

    Cons

    They pick your work schedule

  2. Current Employee – Customer Care Representative 

    Recommends

    Positive Outlook

    Approves of CEO

    I have been working at World Travel Holdings full-time for less than a year

    Pros

    It is a great work environment! The trainers are thorough and always willing to help. Management is hands on during the training process. Everyone seems to be always happy. You meet great people! You are home based, which is a plus if you do not like to commute and like to be home. There is room to move up in the company. After six months, you are able to move around the company. Most of the leadership team started out as CCR’s.

    Cons

    Not so much of a con, more like a confirmation. If you are looking for something to stay home with infants or toddlers. This may not be a good fit because phone calls are unpredictable and may take more time than you were expecting. This is also mentioned during the hiring process!


  3. Current Employee – Customer Care Representative (Flex) 

    Recommends

    Neutral Outlook

    No Opinion of CEO

    I have been working at World Travel Holdings part-time for more than 3 years

    Pros

    Flexibility, great colleagues and support.

    Cons

    Pay is low for what’s expected.

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  4. Current Employee – Customer Care Representative 

    Doesn’t Recommend

    Negative Outlook

    Disapproves of CEO

    I have been working at World Travel Holdings full-time for more than a year

    Pros

    Working remotely is always a plus and they provide the equipment.

    Cons

    If you are a lower level CCR you are at the bottom of the totem pole and believe me you are treated as such. There are only a handful that offer assistance when help is needed, anyone that is above you act like you are an annoyance, when you do ask for help from Full service agents plus or Team leads they never want to do their jobs, now believe me I understand that sometimes figuring things out helps with growth, but I’m some situations like taking escalation calls is sometimes necessary. This is all apart of being a lead.

    I have been there over a year and rules are always getting changed and they say you grow within the company but they make it so hard. When you do apply for a position management always have an excuse on why you are “Not Fit” for the position. Like I said I’ve been there over a year going on 2 years and I have seen no opportunity for growth nor have I received a raised based on my tenure. For the abuse the CCR gets from the customers and the work that we do the pay just isn’t worth it. The medical benefits just don’t add up either to have yourself and one other person on the copay for a Dr. or Urgent care visit is ridiculous. There is no way you can get a decent pay having the benefits with the deductible. A single mother would not be able to survive on a WTH salary. You would have to work all day everyday with no days off.

    The work life balance is way off because management acts as if people don’t have kids and other things to do than work. I understand when it’s wave season there needs to be a lot of assistance to help the customers but outside of that the mandatory OT is just not fair to employees and their families.

    To be honest this job depresses me and I’m currently looking for employment somewhere else.

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  5. Current Employee – Customer Care Representative in Poughkeepsie, NY

    Recommends

    Neutral Outlook

    No Opinion of CEO

    I have been working at World Travel Holdings full-time for less than a year

    Pros

    Friendly work environment
    great work/life balance
    life insurance benefits

    Cons

    I still work here so I prefer not to say but i have a few… the most I will say they expect us to give exceptional services but when you do you’re penalized and NO i’m not talking about giving customer’s bonuses lol.. i dont do that!!! EVER

  6. Current Employee – Customer Care Representative in Valrico, FL

    Recommends

    Positive Outlook

    Approves of CEO

    I have been working at World Travel Holdings part-time for more than a year

    Pros

    Work from home. Benefits. Travel perks. My experience with team leaders has been very positive. Everyone I have worked with has been very helpful. Great training…but remember that in this type of job you learn the most by being on calls with clients. There is no way they can prepare you for every single scenario. That is why they have an excellent support staff.

    Cons

    Full timers are subject to an extended “wave season”, where the company will add hours to your schedule. Strict guidelines as to calls per hour, etc.

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  7. Current Employee – Customer Care Representative in Poughkeepsie, NY

    Recommends

    No Opinion of CEO

    I have been working at World Travel Holdings full-time for less than a year

    Pros

    Medical, Dental, Vision and Life Insurance, Long term & short term disability, 401 K, Travel Discounts for you and family, Paid Time off
    Base + Incentives
    Nice Staff

    Cons

    I understand scheduling bothers people on here but that wont bother me especially since they change the schedule every 12 weeks, so to me that is not a CON.

  8. Helpful (14)

    Current Employee – Customer Care Representative 

    Recommends

    Positive Outlook

    Approves of CEO

    I have been working at World Travel Holdings full-time for less than a year

    Pros

    LOVE working from home. Obviously the biggest perk is never having to leave my comfort zone. Got rid of my car and my savings account is actually growing for once. One awesome perk about WTH is you can relocate to pretty much anywhere in the country you want to go, and take your job with you. Just have to have internet/phone at your new place obviously and let them know where you are. I will be taking advantage of that soon. I wear whatever I want, have my dog on my lap most of the day & can have dinner cooked and my house cleaned on my lunch break. My teammates are the best part, I can chat with them all day and they make it fun. It’s not lonely like you would think it would be, you will definitely make friends. Long hold times waiting for cruise lines to pick up leave a lot of time to be on fb or laughing with your buddies in team chat. Definitely feel like part of a team where I have constant access to my teammates/friends (who started out as my training class) and management, but mostly I work independently and never feel “watched” or bothered. Clients can sometimes be fun to work with. Tons of hours available to make extra $. Training is excellent and thorough and the trainers are very available and continue to teach you after you are done with their class. 99% of people you talk to in your average day who work for WTH in any capacity are very friendly and helpful. They have a reward system within WTH where you can give each other points for basically doing what is expected of you (teamwork!, etc) and redeem for prizes and it doesn’t take long to get a redeemable amount of points without really trying. Cruise lines also offer “prizes”/points for selling and a few give us free cruises when we complete our training with them. Pretty neat. *Most* team leads and people in positions to “help” are friendly, funny, positive and encouraging and there is always extra training or other resources available if you need some extra coaching. If you want to succeed, this company will go out of their way consistently to help you. Lots of people complain about the metrics and related stress but I never think about it, I just do the best I can one call at a time and my metrics are always in the acceptable range. When you do well they brag you up in the company wide emails.

    Cons

    They misrepresent the availability of shifts during the hiring process. Yes they are open 24/7 but you have to be here for a long time to get any kind of shift that starts earlier than 10am or later than 1pm so be prepared to spend the bulk of your daytime at work and do not plan on getting the shift differential as those shifts are just “taken”. Also they do add on mandatory OT at their discretion and they do it a lot. Your days off are left alone but I usually have only 2 or 3 days out of a 2 week pay period that are not extended by at least an hour. So pair that with the shifts they let you choose from, and kiss your life goodbye. Pay rate per hour could be better. Customers often speak to you like you are a robot or an idiot. You need to call the cruise lines constantly and hold times can be crazy, which gets boring and leads to crappy surveys from clients which factor in to your metrics. This contradicts my “pro” regarding hold times, but like the title says, its what you make it. Lots of repeat issues with service calls which gets boring fast, and lots of people calling just to argue about pricing which gets boring fast. Also, *some* team leads are ghosts who clearly do not care and always leave you hanging. It’s the luck of the draw who you are assigned to. Travel discounts from WTH are actually nothing much to speak of when you really break it down, I don’t know anybody who has actually won a cruise or fam trip (other than the ones the *cruise lines*, not WTH, give us) so ignore the hype about that, and you probably won’t get vacation time anyway. Constant emails updating you on the sales rankings can be annoying if you aren’t having a great sales day/week/whatever, which really isn’t in your control because most of the calls for this position are service and you need to nail pretty much every sales call you get to be a “rockstar” and therefore have a passing interest in the constant emails. Bear in mind half of your sales calls are just people who are price shopping and have no money lol.

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  9. Helpful (14)

    Customer Care Representative in Virginia Beach, VA

    Doesn’t Recommend

    Negative Outlook

    Disapproves of CEO

    I worked at World Travel Holdings

    Pros

    It’s a paycheck. Work from home.

    Cons

    They advertise 70% customer service, 30% sales when in reality,  the majority of the focus is on sales. THIS IS A CALL CENTER LIKE SALES JOB, except you work from home. Heavy micromanaging!!!

    Lots of false advertising and misleading information on the websites which leads to angry customers, and managements answer will always be “but it says UP TO” or “Prices are subject to change”. Customers response will always be “bait and switch”.

    They claim to offer flexible hours but schedules change every 12 weeks via a shift bid, and unless your SALES stats are 80-100% and you’re at the top of the ranking, you will end up with a schedule you dislike and/or does not work with any other responsibilities and/or commitments in your life. Don’t even attempt to ask for changes because you will be told to use a “swap board” which none of the other employees pay attention to. Also don’t try to go to college because they will never attempt to make even the slightest adjustments to your work schedule to accommodate your class schedule. Your world should revolve around them.

    Benefits are offered but at a very high cost to employees, per check. Unfortunately, even at the high cost you’ll still pay a lot of out pocket.

    Unfair sales ownership. You can work with a customer for 2 hours, hold a reservation, customer decides they have to call back. Because you did not close the sale on the first call, regardless of the work YOU put it, the sale goes to whomever gets the call when the customer calls to finalize.

    The managers/team leads job is basically to send emails. They spend a heavy portion of the day looking for “cute” graphics off the internet to add to the excessive amount of emails they send throughout the day reminding you to SELL, SELL, SELL.

    They claim to offer advancement but they play favorites. 3 years I pleaded for different positions and was always brushed off. However, get chummy with managers at a bar after work and you’ll probably have a shoe-in for slight advancement.

    Take the job, pay your bills but don’t quit looking for greater opportunities else where. This is just a bump in the road, not a company worthy of a career unless you are management.

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  10. Current Employee – Customer Care Representative in Lawton, OK

    Recommends

    Positive Outlook

    No Opinion of CEO

    I have been working at World Travel Holdings full-time for less than a year

    Pros

    Work from home, good infrastructure, competitive pay and good benefits

    Cons

    Changing schedules, stress level, stringent metrics, not enough time off provided

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Found 26 reviews

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